REFUND & RETURNS POLICY

We want every OPEFIT order to arrive correctly and meet the specifications agreed upon before shipment.

Replacement parts · Wholesale orders · OEM & custom supply

RETURNS

Standard, unused products may be eligible for return within 30 days of delivery, subject to prior return authorization from OPEFIT.

Returned products must be unused, uninstalled and in resalable condition with the original packaging, labels and product identification intact.

NON-RETURNABLE ITEMS

• OEM, custom-manufactured or made-to-specification products
• Private-label or custom-packaged products
• Products that have been installed, used, modified or damaged after delivery
• Products returned without prior authorization
• Clearance, special-order or otherwise designated non-returnable items

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your shipment arrives damaged, defective or different from the confirmed order, please contact us as soon as possible and provide the order or quotation reference together with clear photos of the product, packaging and shipping label.

Once the issue is verified, OPEFIT may arrange a replacement, credit, refund or other appropriate solution depending on the circumstances.

FITMENT-RELATED RETURNS

OEM numbers and equipment references shown on our website are provided to help identify compatible aftermarket replacement parts. Customers should verify dimensions, mounting configuration and other relevant specifications before ordering.

If a product was supplied according to the information provided by the customer but does not fit because the original equipment, model or specification information was incorrect or incomplete, return eligibility will be reviewed on a case-by-case basis.

RETURN SHIPPING

Unless the return results from an OPEFIT shipping error, verified defect or incorrect item supplied by us, return shipping costs are normally the responsibility of the customer. Please do not return products until you have received return instructions from our team.

REFUNDS

Approved refunds will be processed after the returned products have been received and inspected. Original shipping, freight, customs duties, taxes or other third-party charges may not be refundable unless the return resulted from an error by OPEFIT.

WHOLESALE & CUSTOM ORDERS

Large-volume, OEM, custom-specification and private-label orders may be governed by the terms stated in the applicable quotation, purchase order, proforma invoice or supply agreement. Where those terms differ from this general policy, the order-specific terms will apply.