SHIPPING POLICY

OPEFIT supports domestic and international shipment of replacement parts, wholesale orders and OEM supply based on order size, destination and delivery requirements.

Replacement parts · Wholesale orders · Factory-direct supply · OEM & custom shipments

ORDER PROCESSING

Orders are processed after order details, product availability, quantities, pricing and shipping requirements have been confirmed.

Processing time may vary depending on stock status, order size and whether the products are standard inventory, special-order items or custom-manufactured products.

SHIPPING METHODS

Depending on the destination and order volume, available shipping methods may include:

• Parcel or express courier service
• Air freight
• Sea freight
• Less-than-container-load (LCL) shipments
• Full-container-load (FCL) shipments
• Customer-arranged freight or nominated forwarder

SHIPPING COSTS

Shipping costs are calculated based on shipment weight, volume, destination, shipping method and any special handling requirements.

For wholesale and factory-direct orders, freight charges may be quoted separately from product pricing unless otherwise stated in the quotation, proforma invoice or supply agreement.

DELIVERY TIMES

Estimated delivery times depend on the shipping method, destination, carrier schedule, customs processing and local delivery conditions.

Any delivery estimate provided by OPEFIT is an estimate only and is not a guaranteed delivery date unless specifically agreed in writing.

INTERNATIONAL SHIPPING

OPEFIT may ship to international destinations subject to product availability, carrier service and applicable trade or shipping restrictions.

Customers are responsible for providing complete and accurate delivery information, including consignee details, destination address and any documentation required for customs clearance.

CUSTOMS, DUTIES & TAXES

Import duties, customs charges, taxes, brokerage fees and other destination-country charges are not included unless specifically stated in the applicable quotation or order terms.

Where the agreed shipping terms require the buyer to handle import clearance or destination charges, those costs remain the responsibility of the buyer.

WHOLESALE, OEM & CUSTOM ORDERS

For bulk, OEM, custom-manufactured, private-label and factory-direct orders, shipping terms may be agreed individually based on order volume, production schedule, packaging requirements and destination.

The quotation, purchase order, proforma invoice or supply agreement may specify freight terms, lead times, Incoterms, loading requirements or other shipping conditions. Where those terms differ from this general policy, the order-specific terms will apply.

TRACKING & SHIPPING DOCUMENTS

Where tracking or shipping documentation is available, OPEFIT will provide relevant shipment details after dispatch. For freight shipments, documentation may include commercial invoices, packing lists, transport documents or other required shipping records.

DAMAGED OR MISSING SHIPMENTS

Please inspect the shipment when received. If products or packaging appear damaged, or if items are missing, contact OPEFIT promptly with photos of the shipment, packaging, shipping label and affected products.

We will review the shipment details and assist with the appropriate carrier claim, replacement or other resolution where applicable.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Additional freight, redelivery, storage or return charges resulting from incorrect or incomplete delivery information may be the responsibility of the customer.